Privacy Policy

Welcome to Customise Vacations. We are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our Website and services, in compliance with the laws and regulations of the Government of India.
 

1. Acceptance of Privacy Policy
By accessing or using our Website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Website.
 

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

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1. Register or create an account

2. Make a booking or purchase

3. Subscribe to newsletters

4. Contact customer support

 

This information may include:

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1. Full name

2. Date of birth

3. Passport details

4. Postal address

5. Email address

6. Phone number

2.2 Non-Personal Information​

We may collect non-personal information automatically when you access the Website, such as:

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1. IP address

2. Browser type and version

3. Operating system

4. Pages visited and time spent

5. Referral source

3. How We Use Your Information
We use the collected information for various purposes, including:

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1. Processing bookings and payments

2. Providing customer support

3. Sending confirmation and administrative messages

4. Personalizing your experience

5. Sending promotional materials (with your consent)

6. Improving our Website and services

7. Complying with legal obligations

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4. Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device.

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4.1 Types of Cookies Used​

1. Essential Cookies: Necessary for the Website to function properly.

2. Analytical Cookies: Help us understand how users interact with the Website.

3. Advertising Cookies: Used to deliver relevant advertisements.

4.2 Managing Cookies​

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of the Website.

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5. Disclosure of Your Information
We may share your information in the following circumstances:

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5.1 Third-Party Service Providers​

We may share your information with third-party vendors for:

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1. Payment processing

2. Ticketing and reservations

3. Marketing and analytics

4. Customer support

5.2 Legal Obligations​

We may disclose your information if required by law or in good faith belief that such action is necessary to:

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1. Comply with legal processes

2. Protect our rights and property

3. Prevent or investigate possible wrongdoing

4. Ensure the safety of users and the public

5.3 Business Transfers​

In the event of a merger, acquisition, or asset sale, your personal information may be transferred.

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6. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your state or country where data protection laws may differ. By providing your information, you consent to such transfers.

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7. Security of Your Information
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

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1. Data Encryption: We use SSL encryption for data transmission.

2. Access Controls: Limited access to personal information by authorized personnel only.

3. Regular Audits: Periodic security assessments to identify vulnerabilities.

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However, no method of transmission over the internet is entirely secure. We cannot guarantee absolute security.

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8. Retention of Your Information
We retain your personal information only as long as necessary for the purposes set out in this Privacy Policy and to comply with legal obligations.

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9. Your Rights
Under Indian law, you have the following rights regarding your personal information:

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9.1 Access and Correction​

1. Access: You may request access to your personal information we hold.

2. Correction: You may request corrections to inaccurate or incomplete information.

9.2 Withdrawal of Consent​

You may withdraw your consent for us to use your personal information at any time.

9.3 Deletion​

You may request the deletion of your personal information, subject to legal requirements.
To exercise these rights, please contact us using the contact information provided below.

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10. Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

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11. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us to remove it.

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12. Marketing Communications
With your consent, we may send you promotional emails. You can opt-out by:

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1. Clicking the “unsubscribe” link in the email

2. Adjusting your account settings

3. Contacting us directly

13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

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14. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Lucknow, Uttar Pradesh, India.